Returns / Exchanges / Refunds Policy

Please be aware that personalised, or made to order goods can not be returned. Items are inspected prior to dispatch to ensure compliance with the customer's specifications.

We are sure you’ll be delighted with your Dark Selections purchase, however if for any reason you are not completely satisfied you can return any item purchased from this website to us provided it is in a fully resaleable condition within 7 days of receipt. Goods can only be returned after first communicating the intention to do so with Dark Selections. During this communication you will be provided with a Goods Return form. This form is to be completed in full, and MUST be included in the returned package. If you are returning an item, you must include the original invoice with the goods - without it, the return will not be accepted. The goods must be in perfect, saleable condition. You must state the reason for the return. On receipt of the goods, we will determine if refund/exchange is applicable. All returned goods are subject to approval. Freight for returned goods is at the customers' expense (unless the goods are proved faulty) - we recommend you get proof of posting as Dark Selections will not be held responsible for goods lost in transit. Personalised or made to order goods can not be returned. If the reason for the return is a fault with the product, we will send you a replacement or we will refund you the cost of the product and the cost of the postage. If you wish to exchange an item, the return of the item is at the customer's expense. Additionally, the customer will be charged for freight on the exchanged item. Please choose sizes and colours carefully as 'made to order' products (i.e. Show Rug Sets) can not be refunded or exchanged if the wrong colours or sizes are ordered. No refunds will be given on any products unless goods are proved to be faulty by our suppliers. If an ordered item becomes unavailable then a refund will be offered. We do not normally give refunds if you simply change your mind, or make a wrong decision. You can choose between a refund, exchange or credit where goods:

We are sure you’ll be delighted with your Dark Selections purchase, however if for any reason you are not completely satisfied you can return any item purchased from this website to us provided it is in a fully resaleable condition within 7 days of receipt. Goods can only be returned after first communicating the intention to do so with Dark Selections. During this communication you will be provided with a Goods Return form. This form is to be completed in full, and MUST be included in the returned package. If you are returning an item, you must include the original invoice with the goods - without it, the return will not be accepted. The goods must be in perfect, saleable condition. You must state the reason for the return. On receipt of the goods, we will determine if refund/exchange is applicable. All returned goods are subject to approval. Freight for returned goods is at the customers' expense (unless the goods are proved faulty) - we recommend you get proof of posting as Dark Selections will not be held responsible for goods lost in transit. Personalised or made to order goods can not be returned. If the reason for the return is a fault with the product, we will send you a replacement or we will refund you the cost of the product and the cost of the postage. If you wish to exchange an item, the return of the item is at the customer's expense. Additionally, the customer will be charged for freight on the exchanged item. Please choose sizes and colours carefully as 'made to order' products (i.e. Show Rug Sets) can not be refunded or exchanged if the wrong colours or sizes are ordered. No refunds will be given on any products unless goods are proved to be faulty by our suppliers. If an ordered item becomes unavailable then a refund will be offered. We do not normally give refunds if you simply change your mind, or make a wrong decision. You can choose between a refund, exchange or credit where goods:

• are fault
• have been wrongly described
• are different from a sample shown to you, or
• do not do what they are supposed to.

All merchandise must be returned at your cost in good condition in original packaging within 7 days to receive credit to your credit card.  Returns after 7 days will receive a store credit to your account. Monogrammed/personalised items are not returnable or exchangeable. Products will not be accepted for return if the purchaser simply changes their mind.